Frequently AskedQuestions

We provide trusted home care services across Sandwell, Dudley, Tipton, West Bromwich, Oldbury, Smethwick, and surrounding West Midlands areas. Our service area includes most of the Black Country region. Contact us to confirm coverage for your specific location — we may be able to extend our services for the right care package.

Yes, absolutely. All our carers are fully DBS-checked (Disclosure and Barring Service), insured, and trained in safeguarding procedures. We also provide ongoing training in specialist areas like dementia care, autism support, and end-of-life care. Your safety and peace of mind are our top priorities.

We accept several funding options including Direct Payments from your local authority, NHS Continuing Healthcare (CHC), Personal Health Budgets, and self-funding. We can help you understand which funding options you may be eligible for and assist with applications where appropriate.

Our minimum visit is 30 minutes, though most care visits are typically 1-2 hours to allow sufficient time for quality care. We offer flexible scheduling from short visits for medication support to longer visits for personal care, companionship, and household tasks. Live-in care is also available for 24/7 support.

We aim to start care as quickly as possible, often within 24-48 hours for urgent needs. For planned care, we typically need 3-5 days to complete our assessment, match the right carer, and set up your care plan. Emergency and hospital discharge support can often be arranged more quickly.

We require 24 hours notice for individual visit cancellations and one week notice for ongoing package changes. We understand that circumstances can change, and we try to be as flexible as possible. Emergency situations are considered on a case‑by‑case basis, and we never charge for visits cancelled due to hospital admissions.

Yes, we specialise in both dementia care and autism support. Our carers receive specific training in person‑centred dementia care approaches and autism‑informed support techniques. We understand the unique needs of individuals with dementia and autism, and we tailor our approach to each person's preferences and requirements.