Privacy Policy

This privacy policy explains how Everyday Care Plus CIC ("we", "us", "our") collects, uses, and protects your personal information when you use our home care services or visit our website.

We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller: Everyday Care Plus CIC
Address: 22 Tudor Court, Tipton, DY4 8UU
Contact: greg@every-day-care.com | 07563 011244

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address
• Care Information: Health conditions, care needs, medication details, emergency contacts
• Financial Information: Payment details, funding arrangements, invoicing information
• Website Data: IP address, browser type, pages visited, time spent on site
• Communication Records: Phone calls, emails, messages, care notes
• Family Information: Next of kin details, family member contact information

We use your personal information for the following purposes:

• Providing home care services and support
• Conducting care assessments and creating care plans
• Communicating with you about your care
• Processing payments and managing invoices
• Maintaining care records and monitoring quality
• Complying with legal and regulatory requirements
• Improving our services and website functionality
• Responding to enquiries and providing customer support

We process your data under the following lawful bases:

• Contract: To provide care services as agreed
• Vital Interests: To protect health and safety
• Legal Obligation: To comply with care regulations
• Legitimate Interest: To improve our services

We may share your information with:

• Healthcare professionals involved in your care
• Local authorities for funding and safeguarding purposes
• Emergency services when necessary
• Regulatory bodies such as CQC
• Our insurance providers
• Legal advisors when required

Under GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Transfer your data to another provider
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Where consent is the lawful basis

To exercise these rights, contact us at greg@every-day-care.com or 07563 011244.

Our website uses cookies to improve your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

If you have questions about this privacy policy or wish to exercise your rights, contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.

For information about our service terms, pleasesee our Terms & Conditions. For website accessibility information, pleaseview our Accessibility Commitment.