Terms & Conditions

These terms of service govern your use of home care services provided by Everyday Care Plus CIC, a Community Interest Company registered in England and Wales.

We provide professional home care services across Sandwell, Dudley, and surrounding West Midlands areas.

By engaging our services or using our website, you agree to be bound by these terms of service. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all clients, family members, and representatives who engage with our services. We may update these terms from time to time, and continued use of our services constitutes acceptance of any changes.

A signed care agreement will supplement these terms and take precedence where there are specific service arrangements.

We provide the following home care services:

• Personal care and daily living support
• Dementia care and memory support
• Autism support and neurodiversity care
• Companionship and social support
• Respite care for family carers
• Medication reminders and management
• Meal preparation and light housekeeping
• End-of-life and palliative care support

Services are available Monday to Friday 8am-6pm, Saturday 9am-2pm. Emergency support is available for existing clients. Service availability may vary based on carer availability and your location within our service area.

All services are subject to a care assessment and agreement. We reserve the right to decline services if we cannot meet your specific needs safely and effectively.

Payment terms and conditions:

• Invoices are issued weekly or monthly as agreed
• Payment is due within 14 days of invoice date
• We accept bank transfer, Direct Payments, and CHC funding
• Late payment charges may apply after 30 days
• All prices are inclusive of VAT where applicable

For Direct Payments and local authority funding, payment arrangements will be made directly with the funding body. Self-funding clients are responsible for all payments as per the agreed care plan.

Price changes will be communicated with at least 4 weeks' notice. Emergency or additional services may be charged at standard rates unless otherwise agreed.

Cancellation and change policies:

• 24 hours notice required for individual visit cancellations
• One week notice required for ongoing package changes
• No charge for cancellations due to hospital admissions
• Emergency cancellations considered case-by-case
• Permanent service termination requires 2 weeks' notice

We may need to change or cancel services due to carer illness, emergency situations, or safety concerns. We will provide as much notice as possible and arrange alternative cover where available.

Changes to care plans must be agreed in writing and may affect pricing. We will discuss any changes with you before implementation.

We maintain comprehensive public liability and professional indemnity insurance. Our liability is limited to the extent permitted by law.

We are not liable for:

• Pre-existing medical conditions or their progression
• Accidents or incidents outside our direct control
• Damage to property not caused by our negligence
• Consequential or indirect losses
• Services provided by third parties

All carers are DBS-checked, trained, and insured. We follow strict safeguarding procedures and maintain detailed care records. Any incidents will be investigated and reported as required by law.

Clients and families are responsible for providing accurate information about care needs, medical conditions, and any changes in circumstances that may affect care delivery.

We may update these terms of service from time to time to reflect changes in our services, legal requirements, or business practices.

When we make changes, we will:

• Update the "last updated" date at the top of this page
• Notify existing clients by email or post
• Provide at least 30 days' notice for significant changes
• Post the updated terms on our website

Continued use of our services after changes take effect constitutes acceptance of the new terms. If you do not agree with changes, you may terminate services with appropriate notice.

If you have questions about these terms of service, please contact us:

For complaints or disputes, please contact us directly first. If we cannot resolve the issue, you may contact the Local Government and Social Care Ombudsman or seek independent legal advice.

These terms are governed by English law and subject to the jurisdiction of English courts. For more information about our data handling practices, pleaseread our Privacy & Cookies Policy.